SCOPE OF WARRANTY
SOS Tactical Inc. warrants each product sold by SOS Tactical Inc. to be free of defects in materials or workmanship. For specifics on any of these warranties please contact us, as manufacturers do change their warranty policy every so often.
EXCLUSIONS FROM COVERAGE
Excluded from coverage under this warranty are the following:
Products purchased other than SOS Tactical Inc.
Damage resulting from abuse or misuse.
Damage resulting from extended wear and tear.
Damage resulting from tampering or a customer modification.
Damage resulting from exposure to a caustic substance.
WHAT YOU WILL NEED TO DO TO RETURN DEFECTIVE PRODUCTS
To obtain a Return Authorization Number, please take the following steps:
Email us at firstname.lastname@example.org
Tell us WHAT you are sending back;
Tell us WHY you are sending it back; and
Record the Return Authorization Number on the package you are returning back to SOS Tactical Inc.
To ship the Product back to SOS Tactical Inc., please take the following steps:
Include a copy of the original proof of purchase or receipt;
Include a brief description of the problem;
Include the Return Authorization Number;
Mark or identify the defect with a piece of masking tape (if applicable);
Print the Return Authorization Number clearly on the outside of the box; and
Ship the Product to the following address:
SOS Tactical Inc. - Returns
855 Dieppe BLVD
Attn: Warranty Department (Return Authorization Number #_______________)
Please ship the Product freight prepaid and insured (SOS Tactical Inc. assumes no responsibility for Products during shipment from the customer to our Warranty Department and shipping charges are not refundable).
If SOS Tactical Inc. determines that the Product is defective, SOS Tactical Inc. will either replace the Product or repair the Product. All determinations made by SOS Tactical Inc. will be within SOS Tactical's sole discretion and will be final.
All returns by SOS Tactical Inc. in Canada will be sent using ground shipping.
SOS Tactical Inc. offers members an extensive portfolio of superior quality tactical supplies and eyewear. Our vision is to provide a website specifically focused on men and women who a website that supports a more personalized customer service experience.
SOS Tactical Inc.’s commitment is to always strive to exceed online customer’s shopping expectations.
Our ultimate goal…100% customer satisfaction on product, price and service.